Shipping Policy

Last Updated: 11 July 2025

At Padeltomic LTD, we are committed to delivering your order quickly, securely and efficiently. This Shipping Policy outlines our delivery procedures, estimated delivery times and important shipping information.

UK Delivery

We currently deliver to addresses within the United Kingdom only.

At this time, we do not offer international shipping.

Order Processing

Orders are typically processed and dispatched within 1 working day of being placed.

Orders received on weekends or UK bank holidays will be processed on the next working day.

While we aim to dispatch all orders promptly, processing times may vary during peak periods or promotional events.

Delivery Times

Once dispatched, orders are usually delivered within 2–4 working days.

Delivery times are estimates and are not guaranteed. Factors outside our control, such as courier delays, severe weather or peak seasonal demand, may occasionally affect delivery times.

Delivery Partner

We use DPD, one of the UK's leading parcel delivery services, to ensure reliable and secure delivery of your order.

Where available, DPD will provide delivery notifications and tracking updates directly to the contact details supplied during checkout.

Shipping Costs

Delivery charges are calculated automatically at checkout and displayed before payment is completed.

Any applicable shipping costs will be clearly shown before you place your order.

Order Confirmation and Tracking

After placing your order, you will receive an order confirmation email.

Once your order has been dispatched, we will send a dispatch confirmation email. Where available, tracking details will be included so you can monitor your delivery's progress.

Delayed Deliveries

Whilst we strive to meet all delivery estimates, occasional delays can occur due to circumstances beyond our control, including:

• Courier service disruptions

• Severe weather conditions

• Public holidays

• High seasonal demand

• Operational issues affecting the courier network

If your order has not arrived within 5 working days of dispatch, please contact us and we will investigate the issue with DPD on your behalf.

Incorrect Delivery Information

Customers are responsible for ensuring that all delivery details are accurate when placing an order.

Padeltomic LTD cannot be held responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete address information provided at checkout.

If you notice an error in your delivery address after placing an order, please contact us as soon as possible. We will do our best to amend the details before dispatch, but we cannot guarantee changes once an order has been processed.

Lost or Damaged Parcels

If your parcel arrives damaged, or if you believe it has been lost in transit, please contact us promptly at info.padeltomic@gmail.com so that we can investigate and work towards a resolution.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Padeltomic LTD
Company Number: 17013881

Email: info.padeltomic@gmail.com