Returns Policy

14-Day Returns

At Padeltomic, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return within 14 days of receiving your item.

Return Eligibility

To qualify for a return, your item must:

• Be unused, unworn and in its original condition

• Include all original tags, labels and packaging

• Show no signs of use or damage caused after delivery

• Be accompanied by proof of purchase, such as your order confirmation or receipt

We reserve the right to refuse returns that do not meet these conditions.

How to Request a Return

To arrange a return, please contact our customer support team at info.padeltomic@gmail.com within 14 days of receiving your order.

Once your return request has been approved, we will provide instructions on how to return your item. Please ensure items are securely packaged before sending them back.

Return Address

Padeltomic
20 Spinners Court
Chorley
Lancashire
PR7 7AU
United Kingdom

Please note that returns sent without prior authorisation may not be accepted.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, faulty, or you have received the wrong product, contact us immediately at info.padeltomic@gmail.com. We will work quickly to resolve the issue and arrange a replacement, exchange or refund where appropriate.

Non-Returnable Items

Unfortunately, we cannot accept returns for:

• Items that have been used, worn or damaged after delivery

• Personalised or custom-made products

• Personal care products where hygiene seals have been broken

• Perishable goods

• Hazardous materials, flammable liquids or gases

• Gift cards

• Clearance or sale items (unless faulty)

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you would like to exchange an item, we recommend returning the original product and placing a new order once your return has been approved. This is the quickest way to ensure you receive the item you want.

EU Customers – Right to Cancel

For orders delivered to countries within the European Union, customers have the legal right to cancel or return their order within 14 days of delivery without providing a reason.

Returned items must still be unused, in their original condition and meet the eligibility requirements outlined in this policy.

Refunds

Once we have received and inspected your returned item, we will notify you of the outcome of your refund request.

If approved, your refund will be issued to your original payment method within 10 working days. Please note that processing times may vary depending on your bank or payment provider.

If you have not received your refund within 15 working days of receiving confirmation that it has been approved, please contact us at info.padeltomic@gmail.com and we will be happy to assist.

Contact Us

If you have any questions regarding our Returns Policy, please contact us at:

Email: info.padeltomic@gmail.com